Refund Policy

At Casify, customer satisfaction is our top priority. We strive to provide you with the highest quality products and excellent service. However, if you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure a smooth and hassle-free experience.

Eligibility for Refunds: We accept returns and offer refunds for items that meet the following conditions:

  • The product is in new, unused condition, with all original packaging and tags intact.
  • The item must be returned within 24 hours from the date of delivery.
  • The product is not on sale or marked as final sale. Custom or personalized products may not be eligible for returns or refunds unless they are defective or damaged.

How to Return an Item:

  1. Contact Us: To initiate a return, please reach out to our customer service team at with your order number and the reason for the return.
  2. Return Instructions: We will send you detailed instructions on how to return your item.
  3. Refund Process: Once your returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be reflected in your account, depending on your payment provider.

Exchanges: If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired product. Exchanges are subject to availability.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund, including return shipping at no extra cost to you.

Non-Refundable Items: Certain items are non-refundable, including:

  • Sale or clearance items.
  • Personalized or custom-made items, unless defective.
  • Items returned after the 24 hours return window.

Changes to This Refund Policy: We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically to stay informed.

If you have any questions or concerns about our refund policy, please feel free to contact us. We're here to help!